Return and Exchange Policy

At Sues's Bracelet, we value our customers' satisfaction and strive to provide high-quality jewellery. We understand that occasionally, a customer may need to return or exchange a product. To ensure a smooth and hassle-free experience, we have implemented the following return and exchange policy:

Eligibility for Returns and Exchanges:

Products are eligible for return or exchange within [7] days from the date of purchase.

Items must be in their original condition, and free from any damage, alterations, or customization.

Return or exchange requests must be accompanied by the original proof of purchase, such as a receipt or order number.

Non-Eligible Items:

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Customized or personalized jewellery.
  • Earrings (for hygiene reasons).

Return and Exchange Process:

To initiate a return or exchange, customers must contact Customer Support within the specified time frame.

Our team will guide you through the necessary steps or exchange confirmation.

Return Shipping:

Customers are responsible for the return shipping costs unless the item is damaged, defective, or the result of an error on our part.

We recommend using a reliable shipping method with tracking and insurance to ensure the safe return of the product.

Customers are advised to securely package the item to prevent any damage during transit.

Refund and Exchange Process:

Once we receive the returned item and confirm its eligibility, we will process the refund or exchange promptly.

Refunds will be issued in the original form of payment, excluding any shipping charges.

Exchanges will be processed based on the availability of the desired product. If the requested item is unavailable, we will assist in finding a suitable alternative or provide a refund.

Non-Refundable Fees:

Certain fees associated with the purchase, such as engraving fees or shipping charges, are non-refundable unless the return is due to our error.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support immediately. We will arrange for a return, replacement, or repair at no additional cost to you.

Customer Responsibilities:

Customers are responsible for providing accurate information during the return or exchange process.

It is essential to take proper care of the jewellery until it is returned or exchanged, including protecting it from damage or loss.

Please note that our return and exchange policy is subject to change without prior notice. We encourage our customers to review the policy periodically on our website or contact our customer support for any updates.

If you have any questions or require further assistance regarding our return and exchange policy, please reach out to our customer support team via Customer Support. We are dedicated to ensure your satisfaction and will gladly address any concerns you may have.